Google AI Overviews cite self-serving listicles, but recommend competitors 69% of the time
The Shift in Search: How Google’s AI Overviews Handle Self-Promotional Content For years, B2B software companies and SaaS brands have relied on a predictable playbook to capture high-intent search traffic: the “best of” listicle. By publishing comprehensive roundups of the top software in their niche—and conveniently ranking their own product as the number-one choice—brands managed to control the narrative, drive organic traffic, and capture qualified leads. However, the integration of generative AI into search engines has disrupted this strategy. Google AI Overviews, designed to synthesize complex queries and provide direct recommendations, are processing these self-serving listicles in unexpected ways. Recent research reveals that while Google’s AI frequently crawls and cites these company-owned listicles as information sources, it actively bypasses those same brands when recommending products to users. According to an in-depth analysis of B2B software search queries conducted by SEO expert Lily Ray, Google AI Overviews cited self-promotional “best” listicles but excluded the publishing brands from its actual product recommendations in 69% of analyzed cases. This phenomenon exposes a critical gap in modern search engine optimization: a citation in an AI Overview is no longer synonymous with a recommendation. Deconstructing the Data: Lily Ray’s Findings on AI Citations To understand how Google’s algorithms handle self-promotional brand content, Lily Ray monitored 100 high-value B2B search queries based on the formula “best [category] software.” The study analyzed AI Overview behavior across three distinct checkpoints: April 15, May 15, and June 8. Using Ahrefs Brand Radar to track search engine result page (SERP) fluctuations, AI Overview answer text, and cited sources, the research highlighted a clear discrepancy between the sources Google relies on for data and the brands it recommends to searchers: High AI Penetration: Out of the 100 search prompts analyzed, 80 triggered an AI Overview, proving that generative search is heavily active in transactional B2B software verticals. Heavy Citation of Listicles: Across these 80 AI Overviews, self-promotional listicles published by software brands were cited a total of 323 times. The Recommendation Disconnect: In 224 of those instances, Google cited the brand’s listicle as a source of information but completely omitted that brand from its list of recommended solutions. This represents a 69.3% rate of citation without recommendation. These metrics indicate that while B2B brands are successfully optimizing their content to be read and understood by Google’s large language models (LLMs), the AI is smart enough to extract the competitive data from those pages while ignoring the self-serving bias of the host site. The Oasis LMS Example: The Ultimate SEO Backfire To understand how this dynamic plays out on the live SERPs, we can look at a specific query highlighted in Lily Ray’s analysis: “best LMS for selling courses.” For this query, Google’s AI Overview generated a summary of the top learning management systems (LMS) available for content creators. To populate this list, the AI crawled and cited a comprehensive “best of” article published by Oasis LMS. However, instead of recommending Oasis LMS to the searcher, Google’s AI Overview recommended its direct competitors: Kajabi Thinkific LearnWorlds Teachable Crucially, all four of these competing platforms were discussed, analyzed, and linked to within the Oasis LMS article. Google’s LLM essentially read the Oasis LMS blog post, extracted the competitor data, recognized that these four platforms were industry leaders, and presented them to the user as the premier choices—all while leaving Oasis LMS out of the final recommendations. This pattern is not isolated to the e-learning space. Similar search behavior and competitor-first recommendation structures have been documented across several major software verticals, including: Help desk and customer support ticketing systems Task and project management platforms Online survey and feedback tools Customer Relationship Management (CRM) suites Search Engine Optimization (SEO) software Why Google AI Cites Listicles But Recommends Competitors To understand why this happens, it is necessary to examine how search generative engines process information differently than traditional keyword-matching search algorithms. Entity Recognition and LLM Training Google’s AI models are trained to recognize “entities” (established brands, products, individuals, and concepts) and understand the relationships between them. When an AI crawler analyzes a B2B brand’s listicle, it does not simply view the page as a collection of keywords. Instead, it extracts the entities mentioned on that page. If an Oasis LMS article lists Kajabi, Thinkific, and Teachable, the AI records that these entities are frequently grouped together under the category of “LMS for selling courses.” Because Kajabi and Teachable are mentioned across thousands of other independent websites, forums, and reviews, the AI recognizes them as high-authority entities in this niche. Oasis LMS, which may have a smaller digital footprint, does not carry the same level of independent verification. Consequently, the AI recommends the more dominant entities while using the smaller brand’s page merely as a convenient content aggregator. The Discrepancy Between Citation and Endorsement In traditional SEO, earning a ranking or a snippet meant your brand captured the user’s attention. In the era of AI Overviews, a citation is simply an attribution of data source. Google’s AI must cite its sources to maintain transparency and avoid legal or accuracy issues. However, citing a webpage as the source of a list does not mean the AI endorses the host of that webpage. If a brand ranks its own product as number one on its own website, Google’s AI often discounts this self-ranking as biased. The algorithm compares the claims made on the brand’s website with sentiment and data across the broader web. If independent sources do not corroborate the brand’s self-proclaimed status, the AI will default to recommending competitors that have broader, unbiased market validation. The Decline of Organic Visibility for Self-Promotional Brands The strategic shift in how Google processes “best of” lists has already had financial and visibility consequences for B2B brands. Lily Ray reported that many websites relying heavily on self-promotional listicles have suffered major declines in organic search traffic. This downward trend did not happen overnight. The organic visibility declines began around January 20 across dozens of domains analyzed in the study. These affected